An AI receptionist that answers your small business calls 24/7
Avoonta gives your small business an AI receptionist that picks up incoming calls any time. It answers common questions, takes messages, books appointments and hands hot callers to your team.
Put a receptionist on your phone number
Any agent can answer calls to one of your Avoonta phone numbers. The 24/7 receptionist template is written for this job. It answers common questions from its knowledge and takes messages.
Setup takes a few steps.
- Make the agent live by pressing Go live.
- Open Settings > Business profile > Phone numbers.
- Set AI agent on this number to your agent. Only an owner or admin can assign numbers.
- Call the number from your own phone to hear it.
Every caller's details, captured for you
If they give a different number, it saves it in the call's answers. When a caller gives their name, Avoonta saves it on their record.
Each call shows in Leads & Calls with its own recording, transcript, answers and result.
- Callback number saved as preferred_callback_number
- Caller's name shown instead of "Unknown name"
- Source marked as Called your number
Book appointments while the caller is on the line
Connect your calendar and set the goal to Book on my calendar. The agent checks your free times up to 14 days ahead and offers two or three of them. It reads back the day, date and time and books only after a clear yes.
If the caller would rather pick a time themselves, the agent can offer to text your booking link.
- Works with Google Calendar, Outlook / Microsoft 365, HighLevel, Cal.com or a custom availability link
- At most one appointment per call
- Never offers a time your calendar didn't give
Hand hot callers to your team
Add one US number on the Live transfer tab and the agent can ring your team and hand the call over. It tells the caller it is putting them through first.
If nobody picks up, the agent can take a message or book the caller into your next free time.
- Transfer when the caller asks for a real person
- Transfer when they qualify and want to talk now
- Transfer when they say words you choose, such as "price match"
It remembers leads who call back
If someone your workspace called in the last 14 days rings back, the agent knows their first name and why you called. Memory is private to your workspace.
When an inbound call ends qualified or with an appointment booked, you get an email with the caller's number, a summary, their answers and a Call back link.
Plans for small businesses
Every plan includes unlimited AI agents and unlimited team members. Answered calls use your included minutes, then your wallet at your plan's per-minute rate. Monthly plans have no contract.
- Launch: $79/month, 200 talk minutes included, your own local number included
- Agency: $199/month, 750 minutes shared across clients
- White label: $399/month, 1,500 minutes shared across clients
Plans
200 talk minutes included every month.
750 talk minutes included every month, shared across clients.
1,500 talk minutes included every month, shared across clients.
Month to month. Minutes count from the moment a person answers. See every plan.
Compliance on every call
- AI disclosure. Every call, outgoing and incoming, opens with a fixed line saying the agent is an AI assistant for your business.
- Consent. In the US, an AI agent may only call or text people who agreed to be contacted by your business. Avoonta refuses to call a lead without that agreement, and keeps proof of it with every call and text.
- Calling hours. Avoonta only dials, retries and texts between 8:00 AM and 8:00 PM in the lead's own local time.
- Do-not-call list. The list is checked before every dial, retry and text. If it cannot be read for any reason, Avoonta refuses to dial rather than guess.
Questions
Will the receptionist answer calls at night and on weekends?
Yes. The agent picks up incoming calls any time, 24/7.
How are answered calls charged?
Answered calls use your included minutes, then your wallet, at your plan's per-minute rate. They are billed in whole minutes, rounded up, from when the agent answers. A call can last up to 30 minutes.
Can the receptionist speak Spanish?
Each agent speaks one language, and Spanish (United States) is one of the choices. To answer English and Spanish speakers, use two agents, one per language.
Is there a free trial?
Launch, Agency and White label start with a 7-day free trial, card required, with 15 minutes included. During the trial you get 1 live AI agent and 1 local number. Nothing is charged if you cancel before day 8.
When would a call not be answered by the agent?
Calls are not answered if no agent is assigned to the number or the agent is paused or still a draft. If your wallet is empty and included minutes are used up, the caller hears a polite message. Add money or turn on auto-refill to avoid this.
Hear it on your own phone
Set up an agent, test it with a call to yourself, and go live when you're ready.