Cancel your plan
You can cancel any time. Nothing stops straight away: Your agents keep working until the end of the period you paid for.
Step by step
- Open Connect & Billing, then Wallet & plan, and press Cancel plan.
- 1 · Why: pick a Reason for cancelling. Telling us what we could do better is optional.
- 2 · What happens: read when Your agents stop, when your numbers are released, and what happens to your wallet balance. Choose Refund it to my card or Keep it on my account.
- 3 · Confirm: tick the box that says you understand, then press Cancel my plan.
- You get a confirmation email. Changed your mind? Press Undo, keep my plan before the plan ends.
What happens after you cancel
- Your agents stop at the end of your paid period, and your trigger link turns off.
- Your phone numbers are released 30 days later. Come back before then and you keep them.
- Money you added to your wallet can be refunded to your card, usually within 10 days. Included minutes are not refunded.
- Consent and do-not-call records are kept for 5 years, as the law requires.
On a yearly plan?
Yearly plans work differently at cancellation:
- Within 14 days of purchase or renewal: you can request a full refund. Email support@avoonta.com with your account email and we will refund the full yearly amount.
- After 14 days: cancellation stops the plan renewing next year, but no refund is issued. Your agents and numbers keep working until the end of the year you paid for.
- Upgrading mid-year: the unused part of your yearly payment is credited toward the new plan. Go to Wallet & plan and press Change plan.
Just a quiet month?
On the cancel page, Pause instead keeps your numbers and agents set up while you take a break.