Calling hours and holidays
You choose when Your agents may ring leads. Whatever you set, we never call a lead before 8:00 AM or after 8:00 PM in their own time zone.
Step by step
- For one agent: open AI Agents, press Edit, and choose the Calling hours tab. For the whole business: open Settings, then Calling hours.
- Set a start and end time for each day under Alex's weekly hours. Press Copy Monday to all weekdays to save time.
- Leave a day empty to make it a no-call day, for example “No calls on Sunday”.
- Under Holidays and days off, type a Date and a Name, tick Every year if it repeats, and press Add day off.
- Press Add all US federal holidays to add them all at once.
- Press Publish changes (in the agent) or Save calling hours (in Settings).
Good to know
- Times are in each lead's own time zone. If we cannot tell it, we use the strictest one for their area code.
- A lead who arrives after hours is called the moment hours open.
- Holidays apply to all Your agents. Follow-ups move to the next open day.
- Answering incoming calls is not limited. Your receptionist picks up 24/7.