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Treatment and recoveryGoal: Counselor connected

The AI receptionist that gets a 2am admissions call to a human counselor.

People call about treatment when they're ready, which is often late at night and often hard. Avoonta answers every call, says plainly that it's an AI, and connects the caller to your admissions team as fast as it can.

Get started Hear a sample call

Addiction Treatment Centers · 064 of 200 industries

  • Answers admissions calls 24/7
  • Connects to a counselor first
  • Discreet texts and voicemails
The problem

Why addiction treatment centers leads go cold.

When someone finally calls about treatment, the answer has to be now.

Admissions calls come at night, on weekends and in the middle of a family crisis. If the phone rings out, the moment may pass. Families searching for a parent or child often call several centers at once.

Small admissions teams can't staff every line every hour, and voicemail is the worst possible answer.

What Avoonta does for addiction treatment centers

Four jobs, done on every call.

Answers every call

Inbound

Your AI agent picks up 24/7, says it's an AI assistant, and asks whether the caller is seeking help for themselves or someone else.

Connects to admissions first

Live transfer

Its first goal is a live transfer to your on-call admissions counselor. If nobody answers, it takes a callback number and texts your team immediately.

Books assessments

Outbound + inbound

When a counselor isn't needed right then, it books an assessment or admissions call on your Google, Outlook, HighLevel or Cal.com calendar.

Calls back web inquiries

Outbound

With consent, people who submit an admissions form get a prompt call to set up a conversation with a counselor.

What's in the snapshot

Addiction Treatment Centers: 5 AI agents, ready in one click.

One install sets up the whole team for your business: who calls, who chases, who answers and who reminds. Each one opens by saying it's an AI assistant.

  • 45minAdmissions assessment call, booked live
  • 4ready texts
  • 6FAQ answers for the receptionist
  • 1click installs all five
  1. New leads

    Admissions inquiry caller

    Calls web admissions inquiries promptly and connects them to a counselor or books a call.

    Hi first name, this is an AI assistant calling for business about the request you sent.

    Asks first Are you asking for yourself or someone else?

    • Transferred to counselor
    • Assessment call booked
    • Call back later

    Hands off to: a person (On-call admissions counselor (live transfer, after 911/988 guidance))

  2. Follow-up

    Inquiry follow-up

    Gently retries web inquiries that didn't connect, with neutral wording.

    Hi first name, this is an AI assistant for business, returning your request.

    Asks first Would you like to talk with a counselor?

    Calls day 0, 1, 3 · neutral text after each missed call

    • Transferred to counselor
    • Call booked
    • Closed out

    Hands off to: a person (Admissions counselor)

  3. Receptionist

    24/7 admissions line

    Answers every call, gives 911/988 wording and connects callers to admissions.

    Thank you for calling business. I'm the AI assistant.

    Asks first For yourself or someone else?

    • Transferred to counselor
    • Urgent message texted to team
    • Assessment booked

    Hands off to: a person (On-call admissions counselor)

  4. Reminders

    Assessment confirmer

    Confirms assessment calls and arrival times the day before, discreetly.

    Hi first name, this is an AI assistant from business with a reminder about tomorrow.

    Asks first Is tomorrow still okay?

    Call the day before · neutral text if no answer

    • Confirmed
    • Rescheduled
    • Counselor callback

    Hands off to: a person (Admissions counselor)

  5. No-show recovery

    Missed arrival caller

    Reaches people who missed an assessment or admission time and offers a counselor.

    Hi first name, this is an AI assistant for business.

    Asks first Would you like to speak with a counselor?

    • Transferred to counselor
    • Rebooked
    • Do not call

    Hands off to: a person (Admissions counselor)

Get the full snapshot — start free Agencies: install it for every client
Sample call

A late-night call from a family member.

A mother calls at 1:15am about her son. Here's how the AI handles the first minute.

Live transfer to counselorCallback number savedNo clinical questions asked
Example call
AIThank you for calling Harbor Light Recovery. I'm the AI assistant, and this call is recorded. If anyone is in danger right now, please hang up and call 911. Are you calling for yourself or someone else?
CAROLFor my son. He says he wants help tonight.
AIThank you for calling. I'm going to connect you with an admissions counselor now. May I have a callback number in case we're disconnected?
CAROLIt's 555-0142.
AIGot it. Please stay on the line while I connect you.
CAROLOkay.
Fits your tools · and the math

Works with your CRM, calendar and Zapier.

Inquiries and call results move through webhook, Zapier, Make or the API, so your admissions team sees every call in the system it already uses.

Use admissions or EHR software like Kipu, Salesforce or Sunwave? Connect it via Zapier or webhooks.

  • Google Calendar
  • Outlook
  • HighLevel
  • Cal.com
  • Webhooks
  • Zapier
  • Make
  • API

What lands in your CRM after each call

  • Calling for self or other
  • Callback number
  • Transfer outcome
  • Assessment time
  • Lead source
  • Recording and transcript
Example

What answering every night call could mean.

Admissions calls and web inquiries a month
250
Talk time per call, roughly
3 min
Minutes used
about 750 of 1,500
Plan
White label, $399/mo

If answering at 2am instead of sending callers to voicemail leads to even one more person starting treatment, the plan has more than earned its place.

An example with invented inputs. Your call volume and admissions numbers are your own.

Limits and compliance

Crisis calls always reach a human.

Your agent never gives clinical advice, never assesses withdrawal or overdose risk, and never tries to handle a crisis. Anyone in danger is told to hang up and call 911, and anyone in emotional crisis is given the 988 Suicide and Crisis Lifeline and transferred to a person. Avoonta doesn't claim HIPAA or 42 CFR Part 2 compliance, so set the agent to collect only a name and callback number; your counselors take everything else. Voicemails and texts never name the type of treatment.

  • 911 and 988 wording on every call
  • Live transfer to admissions first
  • Discreet texts, no treatment details
Addiction Treatment Centers FAQ

Straight answers.

Is it appropriate for an AI to answer these calls?

It says up front that it's an AI and its main job is to get the caller to a human counselor quickly. It never replaces your admissions team.

What happens if the caller is in crisis?

The caller is told to call 911 if anyone is in danger, given the 988 Lifeline, and transferred live to a person. The agent doesn't try to counsel.

Will it verify insurance?

No. It can note the carrier if you allow it, but benefits and costs are handled by your admissions staff.

How does it protect caller privacy?

Collect only a name and callback number, and keep voicemails and texts neutral. Your team handles anything more sensitive.

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Mental Health PracticesGoal: Intake call booked5 agentsHandles scheduling and intake calls for new clients, and sends any crisis to a person. Medical ClinicsGoal: Appointment booked5 agentsPicks up every clinic call 24/7, answers office FAQs and books appointments live. Senior CareGoal: Care consult booked5 agentsCalls families back in seconds and books the in-home care consultation.

Your next addiction treatment centers lead gets a call in seconds.

Set up an agent for your business, test it on your own phone, and go live today. Unlimited AI agents and team members on every plan.

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