If Avoonta can't confirm a call is allowed, it doesn't make it. No setting, plan or API field turns these rules off.
These checks protect the people we call, your phone numbers and your business.
Every call opens with a short line saying it's an AI assistant calling for your business, in the lead's language. The line names your business, or your client's on agency accounts. No setting, API field or prompt can remove it.
Every lead must arrive with a record of what they agreed to, when, and on which page or form. A lead without valid consent is refused before anything is saved or dialled. The record is kept with the order for every call and text that follows.
Calls and texts only go out between 8am and 8pm in the time zone of the person being contacted, not yours. Anything outside that window waits for the next allowed time.
Your do-not-call list is checked before every dial, retry and text. When someone asks not to be called, or replies STOP, they are added at once. If the list can't be read for any reason, Avoonta refuses to dial rather than guessing.
US carriers require businesses that send texts to register. We register your business so your follow-up texts get delivered, and texts wait until registration is approved.
Calls are recorded and transcribed so you can review them, with notice given on the call. Recordings and transcripts are kept with the call in your account.
The same care goes into how we store and handle data as into how we make calls.
Data is encrypted in transit with TLS and encrypted at rest in our database and file storage.
Every account's data is separated at the database level. People only see the accounts they belong to, and agencies only see their own clients.
API keys and webhook secrets are never shown in logs. Webhooks are signed so you can prove they came from us.
Internal systems get only the access they need, and automated jobs authenticate with their own secret, never a person's login.
Every charge has a unique reference, so a repeated event can never charge you twice. You see the price before every call.
Read how we collect, use and keep data in our privacy policy.
If you believe you've found a security issue, or you received a call or text you didn't agree to, email us and a person will look into it.
support@avoonta.com