avg. first ring 0:18 Get started
Collision repair shopsGoal: Estimate booked

The AI receptionist that books collision estimates while your techs are in the booth.

A driver calls from the side of the road or the next morning, insurance card in hand. Avoonta answers every call, asks if the car can be driven, takes the claim details and books the estimate.

Get started Hear a sample call

Auto Body & Collision · 132 of 200 industries

  • Answers crash calls 24/7
  • Takes insurer and claim number
  • Books estimates or tow-ins
The problem

Why auto body & collision leads go cold.

The shop that answers after the crash usually gets the repair.

Drivers call a body shop right after an accident or the morning after, often while the insurer is suggesting a different shop. If your front office is on another line or it's Saturday, they call the next shop on the list.

Estimators are walking cars with adjusters and writing supplements. Every missed call is a repair ticket that went down the street.

What Avoonta does for auto body & collision

Four jobs, done on every call.

Answers every collision call

Inbound

Your AI Agent picks up 24/7, checks that everyone is safe, and asks what happened and where the damage is.

Takes claim details

Inbound

Insurance company, claim number if there is one, whether they're the at-fault driver, and whether the car can be driven safely.

Books the estimate

Outbound + inbound

Drivable cars get an estimate slot from your Google, Outlook, HighLevel or Cal.com calendar. Non-drivable ones are passed to a person to arrange a tow-in.

Calls web estimate requests

Outbound

Photo estimate forms from your site are called back within seconds, with consent, to fill in the claim details.

What's in the snapshot

Auto Body & Collision: 5 AI agents, ready in one click.

One install sets up the whole team for your business: who calls, who chases, who answers and who reminds. Each one opens by saying it's an AI assistant.

  • 30minCollision repair estimate, booked live
  • 4ready texts
  • 6FAQ answers for the receptionist
  • 1click installs all five
  1. New leads

    Estimate request caller

    Calls online estimate requests within seconds and books an in-person estimate.

    Hi first name, this is an AI assistant calling for business about the repair estimate you requested.

    Asks first Where is the damage on the vehicle?

    • Estimate booked
    • Tow-in arranged
    • Not a fit

    Hands off to: a person (Front office)

  2. Follow-up

    Estimate follow-up

    Retries drivers who missed the call or didn't book an estimate.

    Hi first name, this is an AI assistant calling for business.

    Asks first Still need the repair?

    Calls day 0, 1, 3 · text after each missed call

    • Estimate booked
    • Went to another shop
    • Stop calling

    Hands off to: a person (Estimator)

  3. Receptionist

    Collision front desk

    Answers calls 24/7, books estimates and routes current repairs to the service advisor.

    Thanks for calling business, I'm the AI assistant and this call is recorded.

    Asks first New damage or car already here?

    • Estimate booked
    • Status given
    • Transferred

    Hands off to: a person (Tow coordinator)

  4. Reminders

    Estimate and drop-off reminder

    Confirms estimates and repair drop-offs the day before.

    Hi first name, this is an AI assistant calling for business to confirm your appointment tomorrow at time.

    Asks first Still able to come?

    Calls the day before · text if no answer

    • Confirmed
    • Rescheduled
    • Cancelled

    Hands off to: a person (Service advisor)

  5. Status updates

    Car-ready caller

    Calls customers when the shop marks the repair complete and books the pickup time.

    Hi first name, this is an AI assistant calling for business.

    Asks first When can you pick it up?

    • Pickup scheduled
    • Question logged
    • Transferred

    Hands off to: a person (Service advisor)

Get the full snapshot — start free Agencies: install it for every client
Sample call

A fender-bender, Saturday morning.

A driver was hit in a grocery store parking lot Friday evening.

Estimate bookedDrivable, third-party claimNotes sent to CRM
Example call
AIThanks for calling Summit Collision Center, I'm the AI assistant and this call is recorded. Is everyone okay, and are you calling about damage to your vehicle?
GRACEYes, someone backed into me last night. Rear bumper and taillight.
AISorry to hear it. Is the car safe to drive, and have you opened a claim with an insurance company?
GRACEIt drives fine. The other driver's insurance gave me a claim number.
AIThanks. We can write the estimate Monday at 8am or Tuesday at 1pm. Which works, and could you read me the claim number?
GRACEMonday at 8. The number is on my phone, one sec.
Fits your tools · and the math

Works with your CRM, calendar and Zapier.

Estimate bookings and claim details flow from Avoonta to your shop systems by webhook, Zapier, Make or the API, so the estimator sees the file before the car arrives.

Run the shop on CCC ONE, Mitchell or Shopmonkey? Connect it via Zapier or webhooks.

  • Google Calendar
  • Outlook
  • HighLevel
  • Cal.com
  • Webhooks
  • Zapier
  • Make
  • API

What lands in your CRM after each call

  • Damage area
  • Insurer and claim number
  • Drivable or tow
  • Year, make, model
  • Estimate time
  • Recording and transcript
Example

What one more repair a week could mean.

Collision calls a month
120
Talk time per call, roughly
3 min
Minutes used
about 360 of 750
Plan
Agency, $199/mo

If answering every call brings in one more repair a month, the ticket on that job would likely cover the plan several times.

Example only. Call volume, length and repair values differ by shop; use your own numbers.

Limits and compliance

Safety first, then the estimate.

Your agent asks if everyone is safe. Anyone injured or still in traffic is told to hang up and call 911. It doesn't tell drivers what insurance will pay or who was at fault, and it doesn't steer anyone away from their insurer. Outbound calls go only to people who requested an estimate and consented, 8am to 8pm their time.

  • Injuries mean 911 first
  • No fault or coverage opinions
  • Tow-ins handed to a person
Auto Body & Collision FAQ

Straight answers.

Will it tell drivers they can choose their own shop?

It can read the general statement you approve. It doesn't give legal or insurance advice.

Can it arrange a tow?

It takes the location and passes non-drivable cars to your staff or tow partner by live transfer.

Can it handle rental car questions?

It reads your notes on rentals and tells the caller that coverage depends on their insurer.

Does it give repair status updates?

Yes, if your shop system sends status by webhook. It can also call when the car is ready.

Related industries

Similar agents, other trades.

All 200 industries
Auto Repair ShopsGoal: Drop-off booked5 agentsAnswers the shop phone 24/7 and books repair drop-offs while techs stay under the hood. TowingGoal: Tow dispatched5 agentsAnswers breakdown calls day and night, gets the location and vehicle, routes to dispatch. Auto DetailingGoal: Detail booked5 agentsCalls detailing leads back fast, asks about the vehicle, and books the package.

Your next auto body & collision lead gets a call in seconds.

Set up an agent for your business, test it on your own phone, and go live today. Unlimited AI agents and team members on every plan.

Get started See pricing