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Courier companiesGoal: Pickup booked

The AI receptionist that books same-day pickups while your drivers are on the road.

A law office needs a filing across town by 4pm. Avoonta answers on the first ring, takes both addresses, size and deadline, and books the pickup or hands a rush job to dispatch live.

Get started Hear a sample call

Courier & Delivery · 119 of 200 industries

  • Answers pickup calls 24/7
  • Takes addresses, size and deadline
  • Rush jobs go to dispatch live
The problem

Why courier & delivery leads go cold.

A missed courier call is a delivery someone else made.

Same-day customers call when they need it moved now. If your dispatcher is on the radio with three drivers and the phone rings out, the office manager calls the next courier on the list.

After-hours and weekend requests are worse: medical offices, print shops and contractors all need things moved, and voicemail doesn't book a pickup.

What Avoonta does for courier & delivery

Four jobs, done on every call.

Answers every pickup call

Inbound

Your AI Agent answers 24/7 and takes the pickup address, drop-off address, contact names and the delivery deadline.

Captures the package details

Inbound

Envelope, box or pallet, rough weight, and whether a signature or proof of delivery is needed.

Books standard pickups

Outbound + inbound

Routine pickups are booked into the window your dispatch calendar allows in Google, Outlook, HighLevel or Cal.com.

Hands rush jobs to dispatch

Live transfer

A deadline within the hour or something too big for a car goes live to your dispatcher with the details already read out.

What's in the snapshot

Courier & Delivery: 5 AI agents, ready in one click.

One install sets up the whole team for your business: who calls, who chases, who answers and who reminds. Each one opens by saying it's an AI assistant.

  • 30minPickup window, booked live
  • 4ready texts
  • 6FAQ answers for the receptionist
  • 1click installs all five
  1. New leads

    Quote request caller

    Calls businesses that asked for courier rates or an account within seconds, and books a setup call.

    Hi first name, this is an AI assistant calling for business about the delivery quote you requested.

    Asks first What do you usually ship, envelopes, boxes or pallets?

    • Account setup call booked
    • Rates sent
    • Not a fit

    Hands off to: a person (Sales manager)

  2. Follow-up

    Quote follow-up

    Retries businesses that asked for rates but didn't book a setup call.

    Hi first name, this is an AI assistant calling for business.

    Asks first Still looking for a courier?

    Calls day 0, 2, 5 · text after each missed call

    • Setup call booked
    • Using another courier
    • Stop calling

    Hands off to: a person (Sales manager)

  3. Receptionist

    Pickup line

    Answers 24/7, takes pickup details and books, or sends rush jobs to dispatch.

    Thanks for calling business, I'm the AI assistant and this call is recorded.

    Asks first Pickup address and contact name?

    • Pickup booked
    • Rush to dispatch
    • Declined item

    Hands off to: a person (Dispatcher)

  4. Reminders

    Pickup confirmer

    Confirms scheduled pickups the day before and checks the package will be ready.

    Hi first name, this is an AI assistant calling for business to confirm your pickup tomorrow between time.

    Asks first Will the package be ready?

    Calls the day before · text if no answer

    • Confirmed
    • Rescheduled
    • Cancelled

    Hands off to: a person (Dispatcher)

  5. Emergency dispatch

    Driver delay caller

    Calls recipients when dispatch flags a delay, and passes urgent responses to a dispatcher.

    Hi first name, this is an AI assistant calling for business about your delivery today.

    Asks first Is a later arrival okay?

    • New time accepted
    • Alternate recipient noted
    • Escalated

    Hands off to: a person (Dispatcher)

Get the full snapshot — start free Agencies: install it for every client
Sample call

A rush filing at 2:30pm.

A paralegal needs a court filing delivered across town before the clerk's office closes.

Rush to dispatchEnvelope, signatureJob logged
Example call
AIThanks for calling Metro Swift Couriers, I'm the AI assistant and this call is recorded. Are you booking a pickup?
ERINYes, I need an envelope at the county courthouse by 4.
AIGot it. What's the pickup address and the contact name there, and does it need a signature on delivery?
ERINSuite 300, 18 Main Street, ask for Erin. Yes, a signed receipt.
AIThanks. Since it's due within the next 90 minutes, I'm putting you through to our dispatcher now with these details.
ERINPerfect.
Fits your tools · and the math

Works with your CRM, calendar and Zapier.

Pickup requests and job details go from Avoonta to your dispatch tools by webhook, Zapier, Make or the API, so drivers see the job without retyping it.

Dispatch with Onfleet, Tookan or a courier software suite? Connect it via Zapier or webhooks.

  • Google Calendar
  • Outlook
  • HighLevel
  • Cal.com
  • Webhooks
  • Zapier
  • Make
  • API

What lands in your CRM after each call

  • Pickup address
  • Drop-off address
  • Package size
  • Deadline
  • Signature needed
  • Recording and transcript
Example

What catching missed pickup calls could mean.

Pickup calls a month
200
Talk time per call, roughly
2 min
Minutes used
about 400 of 750
Plan
Agency, $199/mo

If answering every call saves a handful of jobs a month that would have gone elsewhere, those deliveries could cover the plan.

Example only. Your call volume, job values and talk time will differ; use your own numbers.

Limits and compliance

Know what you won't carry.

Your agent asks about contents in plain terms and declines hazardous materials, cash or anything you don't transport, using your own list. It doesn't promise delivery times dispatch hasn't confirmed. Any outbound calls go only to customers who agreed to contact, 8am to 8pm their time.

  • Declines items on your no-carry list
  • Rush times confirmed by dispatch
  • Medical specimens to a person
Courier & Delivery FAQ

Straight answers.

Can it quote delivery prices?

It can read your published zone or mileage rates. Custom quotes go to dispatch.

Can it tell a customer where their driver is?

Only if your dispatch tool sends that by webhook. Otherwise it transfers to dispatch.

What about recurring routes?

It can take a recurring pickup request and pass it to your team to set up.

Can it take calls after hours?

Yes. It answers 24/7 and books, or wakes your on-call dispatcher for rush jobs if you allow it.

Related industries

Similar agents, other trades.

All 200 industries
Moving CompaniesGoal: Moving survey booked5 agentsCalls quote requests back in seconds and books the in-home or video survey. E-commerceGoal: Order confirmed5 agentsConfirms cash-on-delivery orders by phone and calls shoppers with delivery updates. FloristsGoal: Flower consult booked5 agentsAnswers the shop line at rush time and books wedding and event flower consults.

Your next courier & delivery lead gets a call in seconds.

Set up an agent for your business, test it on your own phone, and go live today. Unlimited AI agents and team members on every plan.

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