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IT providers and MSPsGoal: Assessment booked

The AI receptionist that triages the 3am outage and books Monday's assessment.

Your techs should be fixing things, not taking down ticket details by phone. Avoonta answers every call, gathers what the tech needs, transfers real outages to on-call, and calls new prospects back to book an assessment.

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IT and MSPs · 125 of 200 industries

  • Answers the help line 24/7
  • Sends outages to your on-call tech
  • Books assessments for prospects
The problem

Why it and msps leads go cold.

A ringing phone pulls a tech off the ticket in front of them.

Small MSPs run lean. The same people who patch servers answer the phone, and every 'my printer won't print' call breaks someone's focus. After hours, a real outage and a password reset arrive on the same line.

New business suffers too. A company owner fed up with their current provider fills in your form, then waits two days for a callback while you work through the ticket queue.

What Avoonta does for it and msps

Four jobs, done on every call.

Answers the support line

Inbound

Your AI receptionist picks up 24/7, confirms the agent's company and name, and asks what's wrong, how many people it affects and whether anyone can work.

Transfers real outages

Live transfer

Whole office offline, server down, or a suspected security incident? The call goes live to your on-call tech, who hears the company and the symptoms before picking up.

Logs the routine ones

Every call

For single-user issues it takes the details and sends a summary with the recording and transcript to your ticketing system, so a tech starts with facts.

Calls new prospects back

Outbound

When a business fills in your form, your AI Agent dials within seconds, asks headcount, current setup and what's frustrating them, then books an assessment on your Google, Outlook, HighLevel or Cal.com calendar.

What's in the snapshot

IT and MSPs: 5 AI agents, ready in one click.

One install sets up the whole team for your business: who calls, who chases, who answers and who reminds. Each one opens by saying it's an AI assistant.

  • 60minIT assessment, booked live
  • 4ready texts
  • 7FAQ answers for the receptionist
  • 1click installs all five
  1. New leads

    New business caller

    Calls businesses that ask about IT support within seconds and books an on-site assessment.

    Hi first name, this is an AI assistant calling for business about your IT support request.

    Asks first How many staff use computers?

    • Assessment booked
    • Call back later
    • Too small for managed services

    Hands off to: a person (On-call technician)

  2. Follow-up

    Assessment follow-up

    Re-tries prospects who missed the callback before they settle for their current provider.

    Hi first name, this is an AI assistant calling for business about your IT request.

    Asks first Are you still looking at providers?

    Calls day 0, 1, 4, 9 · text after each missed call

    • Assessment booked
    • Staying with current provider
    • Do not call

    Hands off to: a person (Account manager)

  3. Receptionist

    Support line triage

    Answers 24/7, triages outages from single-user issues and logs tickets with the transcript.

    Thanks for calling business support, I'm the AI assistant and this call is recorded.

    Asks first Your name and company?

    • Ticket logged
    • Outage transferred
    • Message for account manager

    Hands off to: a person (On-call technician)

  4. Reminders

    Assessment confirmer

    Confirms tomorrow's on-site assessment and who will let the technician in.

    Hi first name, this is an AI assistant calling for business to confirm your IT assessment tomorrow at time.

    Asks first Who will meet our technician?

    Calls the day before · text if no answer

    • Confirmed
    • Rescheduled
    • Cancelled

    Hands off to: a person (On-call technician)

  5. Renewals

    Contract review scheduler

    Calls current clients ahead of contract renewal to book a quarterly business review.

    Hi first name, this is an AI assistant calling for business.

    Asks first Has your headcount changed?

    • Review booked
    • Will call back
    • Not renewing

    Hands off to: a person (Account manager)

Get the full snapshot — start free Agencies: install it for every client
Sample call

A prospect, 20 seconds after the form.

An office manager asked about switching IT providers on a Thursday afternoon. Here's the callback.

Assessment booked22 seats, on-site serverNotes sent to CRM
Example call
AIHi Karen, this is Ava, an AI assistant calling for Brightpath IT about your request for a quote. This call is recorded. Is now a good time?
KARENYes. Our current provider takes days to answer tickets.
AIUnderstood. How many staff do you have, and are you on Microsoft 365 or Google Workspace?
KARENTwenty-two people, Microsoft 365, and one on-site server.
AIThanks. I can book an IT assessment Monday at 10am or Tuesday at 1pm at your office. Which works?
KARENMonday at 10.
Fits your tools · and the math

Works with your CRM, calendar and Zapier.

Avoonta connects to the systems you run tickets and sales in. Requests come in by webhook, Zapier, Make or the API, and call summaries go back out the same way.

Use MSP software like ConnectWise, HaloPSA or Autotask? Connect it via Zapier or webhooks.

  • Google Calendar
  • Outlook
  • HighLevel
  • Cal.com
  • Webhooks
  • Zapier
  • Make
  • API

What lands in your CRM after each call

  • Company and caller
  • Issue and impact
  • Urgency
  • Seat count
  • Assessment time
  • Recording and transcript
Example

What one new managed client could mean.

Calls and leads a month
300
Talk time per call, roughly
2 min
Minutes used
about 600 of 750
Plan
Agency, $199/mo

If answering every call keeps techs on tickets and adds one new managed client in a year, the monthly contract could cover the plan many times.

Example only. Your call volume, call length and contract values will differ; use your own numbers.

Limits and compliance

It takes details. It doesn't touch systems.

Your AI receptionist gathers information and routes calls; it never resets passwords, asks for passwords or remotes into anything. Write a rule so suspected breaches or ransomware go straight to your on-call tech by live transfer. Outbound calls go only to prospects who asked, between 8am and 8pm in their time zone, after a do-not-call check, and every call opens with the AI disclosure.

  • Never asks for passwords
  • Security incidents go to a human
  • Prospects called only with consent
IT and MSPs FAQ

Straight answers.

Can it tell a real outage from a small issue?

Yes, by your rules. You set the questions and the triggers, for example more than five users affected, and those calls transfer live.

Can it create tickets in my PSA?

It sends each call's summary, recording and transcript by webhook, Zapier or Make, which you can map to a new ticket.

Can it verify who's calling?

It can ask for the company name and a contact you have on file, and flag a mismatch. It doesn't perform identity verification for password resets.

Can I use it only after hours?

Yes. Forward your line to it whenever you want, such as nights and weekends, and keep your desk during business hours.

Related industries

Similar agents, other trades.

All 200 industries
Consulting FirmsGoal: Discovery call booked5 agentsCalls new inquiries in seconds, asks about scope and books the discovery call. Marketing AgenciesGoal: Client leads called5 agentsResell AI voice callers to your clients under one account, or under your own brand. Security SystemsGoal: Consultation booked5 agentsCalls security system leads back fast and books the in-home consultation or install.

Your next it and msps lead gets a call in seconds.

Set up an agent for your business, test it on your own phone, and go live today. Unlimited AI agents and team members on every plan.

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