A patient leaves the surgeon's office with a referral and a list of PT clinics. Avoonta makes sure yours is the one that calls back first and gets the initial evaluation on the calendar.
Physical Therapy · 089 of 200 industries
A referral slip doesn't say which clinic the patient will call.
After a knee replacement or a rotator cuff repair, patients are told to start therapy soon. They get a referral and call whoever picks up. If your front desk is busy scheduling a full gym of patients, the call goes to voicemail.
Your therapists are treating back to back, and the front desk is juggling cancellations, plan-of-care visits and insurance questions. Evaluations that should be booked this week slip into next.
When a request comes in from your site or a referral form, your AI Agent dials within seconds, with the patient's consent, and asks what they're coming in for: post-surgery rehab, a sports injury, back pain or balance work.
Hours, locations, parking, what to wear to the first visit and whether you need a referral, all from the details you provide. It picks up 24/7.
It checks your Google, Outlook, HighLevel or Cal.com calendar live and books the longer evaluation slot with the therapist or location that fits.
A patient worried about new swelling after surgery is transferred live to your team, and anything that sounds like an emergency is directed to emergency services.
One install sets up the whole team for your business: who calls, who chases, who answers and who reminds. Each one opens by saying it's an AI assistant.
Calls web and physician-referral leads in seconds and books the initial evaluation.
Hi first name, this is an AI assistant calling for business about scheduling your physical therapy evaluation.
Asks first Do you have a referral or prescription?
Hands off to: a person (Clinic staff (live transfer); emergencies told to call 911)
Follows up PT leads and referrals that weren't reached or haven't booked.
Hi first name, this is an AI assistant with business checking in about your therapy evaluation.
Asks first Is the referral still active?
Calls day 0, 1, 3, 7 · text after each missed call
Hands off to: a person (Front desk)
Answers 24/7 across locations with hours, insurance and parking; books evaluations and visits.
Thanks for calling business. I'm the AI assistant.
Asks first New or current patient?
Hands off to: a person (Treating therapist or clinic staff)
Confirms tomorrow's session and what to bring; rebooks missed sessions.
Hi first name, this is an AI assistant from business confirming your therapy session tomorrow.
Asks first Will you wear clothes you can move in?
Call the day before · text if no answer
Calls patients who missed a session, and waitlisted patients when a slot opens from a cancellation.
Hi first name, this is an AI assistant for business.
Asks first Can you make the open slot?
Hands off to: a person (Treating therapist)
A patient submitted your request form the day after knee surgery. Here's how the first call goes.
Avoonta works with the CRM, calendar and automation tools your clinic already uses. Referrals and web requests come in by webhook, Zapier, Make or the API, and results go back out the same way.
Use PT software like WebPT, Prompt or Jane? Connect it via Zapier or webhooks.
If answering faster turns two more referrals a month into evaluations and full plans of care, those visits can cover the plan several times.
Example only. Your referral volume, call length and visit value will differ; use your own clinic's numbers.
Your agent books evaluations and answers clinic questions from your own information. It doesn't give exercise advice, explain a diagnosis or say how soon someone can return to activity; your licensed therapists do that. Concerns like new swelling or severe pain after surgery go to a person, and emergencies to emergency services. Avoonta doesn't claim HIPAA compliance, so limit the agent's questions to what scheduling an evaluation requires.
Yes, from the rules you give it. If your state or a payer requires a referral, it says so and asks whether they have one.
No. It books the visit and leaves exercises, pain and recovery questions to your therapists.
Yes. It asks which location is closer and books into that location's calendar, with the therapist you set for that type of visit.
It answers every inbound call 24/7, so patients calling to book can be offered open slots right away from your live calendar.
Set up an agent for your business, test it on your own phone, and go live today. Unlimited AI agents and team members on every plan.