Calls every claim inquiry back
Outbound
When a policyholder submits your form, your AI Agent dials with their consent and asks what happened, when it happened, and which carrier holds the policy.
Public adjusting firmsGoal: Walkthrough booked
The AI voice agent that reaches policyholders before the next adjuster does.
After a fire, flood or windstorm, a homeowner fills out your form and two others. Avoonta calls back in seconds, gathers the loss details your adjuster needs, and books the walkthrough.
Public Adjusters · 110 of 200 industries
- Calls claim inquiries in seconds
- Captures carrier and loss date
- Books walkthroughs by territory
The problem
Why public adjusters leads go cold.
Policyholders sign with the adjuster who shows up first.
Your adjusters spend storm weeks in attics, measuring water lines and photographing ceilings. Meanwhile new inquiries stack up in voicemail from people who just lost a kitchen or a roof and want someone in their corner today.
A homeowner who waits until tomorrow for a callback has often already let a competing firm inspect the property. Hiring extra phone staff for a two-week surge rarely makes sense.
What Avoonta does for public adjusters
Four jobs, done on every call.
Checks the basics before a visit
Outbound + inbound
Has the claim been filed yet? Has the carrier's adjuster already been out? Is there a denial letter or a low offer? Your team reads the answers before driving over.
Books walkthroughs by territory
Outbound + inbound
It offers open times from your Google, Outlook, HighLevel or Cal.com calendar, so walkthroughs cluster in the neighborhoods your adjusters already cover that day.
Passes urgent losses to a person
Live transfer
Standing water, no power, or a family that can't stay in the home tonight? The call goes live to your on-call adjuster with a short summary first.
What's in the snapshot
Public Adjusters: 5 AI agents, ready in one click.
One install sets up the whole team for your business: who calls, who chases, who answers and who reminds. Each one opens by saying it's an AI assistant.
- 60minProperty damage walkthrough, booked live
- 4ready texts
- 6FAQ answers for the receptionist
- 1click installs all five
-
New leads
Claim inquiry caller
Calls policyholders seconds after they ask for help and books a walkthrough with a licensed adjuster.
Hi first name, this is an AI assistant calling for business about the property damage form you sent.
Asks first What kind of damage happened, fire, water, wind or hail?
- Walkthrough booked
- Call back later
- Not a fit
Hands off to: a person (On-call public adjuster)
-
Follow-up
Claim follow-up
Re-tries policyholders who missed the first call or weren't ready to book a walkthrough.
Hi first name, this is an AI assistant calling for business.
Asks first Is the claim still open with your carrier?
Calls day 0, 1, 3, 6 · text after each missed call
- Walkthrough booked
- Already hired another adjuster
- Stop calling
Hands off to: a person (Office adjuster line)
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Receptionist
Claims front desk
Answers calls 24/7, books walkthroughs for new losses and routes current clients to their adjuster.
Thanks for calling business, I'm the AI assistant and this call is recorded.
Asks first Is this a new loss or an existing file?
- Walkthrough booked
- Message for assigned adjuster
- Transferred
Hands off to: a person (Assigned adjuster)
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Reminders
Walkthrough confirmer
Confirms tomorrow's walkthrough, checks access to the property and reschedules if needed.
Hi first name, this is an AI assistant calling for business to confirm your property walkthrough tomorrow at time.
Asks first Will you or someone you trust be at the property?
Calls the day before · text if no answer
- Confirmed
- Rescheduled
- Cancelled
Hands off to: a person (On-call public adjuster)
-
Win-back
Stalled claim check-in
Reaches past inquiries who said not yet, in case the carrier's offer came in low or was denied.
Hi first name, this is an AI assistant calling for business.
Asks first Has the carrier made an offer?
- Walkthrough booked
- Resolved, no help needed
- Stop calling
Hands off to: a person (Senior adjuster)
Sample call
A kitchen fire claim, minutes after the form.
A homeowner asked for help two days after a kitchen fire. The carrier has already sent its own adjuster.
Example call
AIHi Marcus, this is Jade, an AI assistant calling for Keystone Claim Advocates about the form you just sent. This call is recorded. Do you have a couple of minutes?
MARCUSSure. We had a fire in the kitchen Saturday and the insurance guy came yesterday.
AII'm sorry you're dealing with that. Is everyone safe and staying in the home? And which carrier is the policy with?
MARCUSWe're at my sister's. It's with a regional mutual company, claim's already open.
AIGot it. One of our licensed adjusters can walk the property Wednesday at 9am or Thursday at 1pm. Which suits you?
MARCUSWednesday at 9 works.
Fits your tools · and the math
Works with your CRM, calendar and Zapier.
Inquiries reach Avoonta from your site, ads or referral partners by webhook, Zapier, Make or the API, and each call's notes go back to your claim files the same way.
Run your firm on ClaimWizard or a similar claims system? Connect it via Zapier or webhooks.
- Google Calendar
- Outlook
- HighLevel
- Cal.com
- Webhooks
- Zapier
- Make
- API
What lands in your CRM after each call
- Loss type
- Date of loss
- Carrier
- Claim filed or not
- Walkthrough time
- Recording and transcript
Example
What one more signed claim could mean.
- Claim inquiries a month
- 50
- Talk time per call, roughly
- 4 min
- Minutes used
- about 200 of 750
- Plan
- Agency, $199/mo
If faster callbacks help you sign even one more claim a month, your fee on that file likely covers the plan many times over.
Example only. Your inquiry volume, call length and fee structure will differ, so run the numbers with your own figures.
Limits and compliance
Licensing and solicitation rules come first.
Your agent calls only policyholders who contacted you and gave consent, inside 8am to 8pm in their time zone, after checking your do-not-call list. Several states restrict contact in the days after a declared disaster; set your rules to match your licensed states. It never estimates a payout or tells anyone how to handle their claim.
- No cold calls to disaster zones
- No settlement or coverage opinions
- Licensed adjuster signs every contract
Public Adjusters FAQ
Straight answers.
Will it tell homeowners what their claim is worth?
No. It collects the facts of the loss and books time with your licensed adjuster, who gives any opinion.
Can it handle a surge after a hurricane?
Yes. Every plan includes unlimited AI callers, so a few hundred inquiries are called in parallel and you pay for minutes used.
What about states with post-disaster waiting periods?
You control when and whom it calls. Set the rules for each state you're licensed in and it follows them.
Can it reach Spanish-speaking policyholders?
Yes. It speaks dozens of languages and still opens by saying it's an AI assistant.
Related industries
Similar agents, other trades.
Your next public adjusters lead gets a call in seconds.
Set up an agent for your business, test it on your own phone, and go live today. Unlimited AI agents and team members on every plan.