Calls failed payments
Outbound
When a renewal fails, your AI Agent calls subscribers who agreed to calls and texts a secure link to update billing before the ship date.
Subscription box brandsGoal: Subscriber recovered
The AI caller that saves failed-payment subscribers before the box ships without them.
Many subscribers leave by accident: an expired card, a bank decline, a skip that turned into a cancel. Avoonta calls the ones who agreed to hear from you and texts a secure link to fix it.
Subscription Boxes · 177 of 200 industries
- Calls failed-payment subscribers
- Secure link, never card by voice
- Answers box and shipping calls
The problem
Why subscription boxes leads go cold.
Plenty of churn is just an expired card.
When a renewal payment fails, emails go to spam and the subscriber never notices. The next box ships without them, and they drift away.
Cancelled subscribers sometimes left over one bad box or a shipping problem you could fix, but nobody asks.
What Avoonta does for subscription boxes
Four jobs, done on every call.
Asks why people cancelled
Outbound
It calls cancelled subscribers with consent, asks what changed, and offers the options you set, like skipping or switching tiers.
Answers box questions
Inbound
Ship dates, what's in this month's box, skips and address changes. It answers from your info, any time.
Sends complaints to a person
Live transfer
Damaged boxes, missing items or billing disputes go live to your support team.
What's in the snapshot
Subscription Boxes: 5 AI agents, ready in one click.
One install sets up the whole team for your business: who calls, who chases, who answers and who reminds. Each one opens by saying it's an AI assistant.
- 15minSupport callback, booked live
- 4ready texts
- 7FAQ answers for the receptionist
- 1click installs all five
-
New leads
Trial sign-up caller
Calls people who started a subscription sign-up or trial, with consent, and sends the link.
Hi first name, this is an AI assistant calling for business.
Asks first Any questions about the box?
- Sign-up link sent
- Not interested
- Stop contact
Hands off to: a person (Support team)
-
Follow-up
Failed payment caller
Calls subscribers whose renewal failed and texts the secure billing link before ship date.
Hi first name, this is an AI assistant calling for business.
Asks first Did your card change recently?
Calls day 0, 2, 5 after failure · text after each missed call
- Link sent
- Cancelled
- Stop contact
Hands off to: a person (Billing support)
-
Receptionist
Subscriber help line
Answers ship date, skip, address and box questions 24/7.
Thanks for calling business, I'm the AI assistant.
Asks first Email or phone on the account?
- Question answered
- Request logged
- Transferred
Hands off to: a person (Support team)
-
Reminders
Callback confirmer
Confirms booked support callbacks and reminds opted-in subscribers of skip deadlines.
Hi first name, this is an AI assistant calling for business about your subscription.
Asks first Still good for your support callback tomorrow?
Day before skip deadline · text if no answer
- Confirmed
- Skipped
- Rescheduled
Hands off to: a person (Support team)
-
Win-back
Cancelled subscriber caller
Calls cancelled subscribers, asks why, and offers your set options, with consent.
Hi first name, this is an AI assistant calling for business.
Asks first What made you cancel?
- Rejoin link sent
- Feedback logged
- Stop contact
Hands off to: a person (Support lead)
Sample call
A failed renewal, caught before ship day.
A subscriber's card was declined. Here's the call.
Example call
AIHi Nicole, this is Ellis, an AI assistant calling for Trailhead Snack Box. This call is recorded. Your renewal didn't go through. Is now a good time?
NICOLEOh, I got a new card last month.
AIThat explains it. I'll text you a secure link to update it. This month's box ships on the 15th, so updating before then keeps you on the list.
NICOLEOkay, send it.
AISent. I can't take card numbers by phone, so the link is the safe way.
NICOLEGot it, thanks.
Fits your tools · and the math
Works with your CRM, calendar and Zapier.
Failed-payment and cancellation events reach Avoonta by webhook, Zapier, Make or the API, and each result goes back the same way.
Run subscriptions on software like Recharge or Cratejoy? Connect it via Zapier or webhooks.
- Google Calendar
- Outlook
- HighLevel
- Cal.com
- Webhooks
- Zapier
- Make
- API
What lands in your CRM after each call
- Reason for cancel or failure
- Link sent
- Offer chosen
- Address change
- Recording and transcript
Example
What saving a few renewals could mean.
- Subscribers called a month
- 300
- Talk time per call, roughly
- 2 min
- Minutes used
- about 600 of 750
- Plan
- Agency, $199/mo
If those calls recover even a small number of subscribers each month, the recurring revenue could cover the plan, and keep doing so.
Example only. Your subscriber counts, call length and box prices will differ; use your own numbers.
Limits and compliance
Never a card number by voice.
The agent never asks for or accepts card numbers on a call. It texts your own secure billing link. Win-back and failed-payment calls go only to subscribers who gave prior written consent, between 8am and 8pm their time, after a do-not-call check. Every call opens with the AI disclosure, and a cancel request is always honored.
Subscription Boxes FAQ
Straight answers.
Can it take a new card over the phone?
No. It texts a secure link you provide. Card numbers are never collected by voice.
Will it argue with people who want to cancel?
No. It can mention one option you set, like a skip, and then follows the cancellation steps.
Can it answer what's in this month's box?
Yes, if you share it. Keep spoilers out if you want the surprise.
Does it call gift subscribers?
Only if they agreed to calls. You decide whether gift recipients are on the list.
Related industries
Similar agents, other trades.
Your next subscription boxes lead gets a call in seconds.
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