Calls every family back
Outbound
When a form comes in, your AI Agent dials within seconds, with the person's consent, and asks who the care is for, where they live and what kind of help the family is looking for.
Home care and senior livingGoal: Care consult booked
The AI receptionist that calls worried families back before they call the next agency.
An adult daughter starts looking for home care after her dad's fall. She fills out forms at four agencies. Avoonta calls her back in seconds, listens, and books a care consultation.
Senior Care · 093 of 200 industries
- Calls families back in seconds
- Answers service and area questions
- Books care consultations
The problem
Why senior care leads go cold.
Families looking for care usually go with the first to listen.
Care decisions start with a scare: a fall, a hospital discharge, a parent who can't manage the stairs anymore. The family member searching is often doing it on a lunch break or late at night, and needs someone to call back now.
Your care coordinators are out on assessments, scheduling caregivers and covering shifts. An inquiry that waits until tomorrow afternoon may already have a consultation booked with another agency or community.
What Avoonta does for senior care
Four jobs, done on every call.
Answers service questions
Outbound + inbound
Service area, companion care versus personal care, minimum hours, live-in options or tour times, all from the information you provide.
Books the consultation
Outbound + inbound
It checks your Google, Outlook, HighLevel or Cal.com calendar live and books an in-home assessment, a phone consultation or a community tour.
Hands hard calls to a person
Live transfer
A family member who is upset or facing a discharge today is transferred live to your care coordinator. Anyone describing an emergency is told to call 911.
What's in the snapshot
Senior Care: 5 AI agents, ready in one click.
One install sets up the whole team for your business: who calls, who chases, who answers and who reminds. Each one opens by saying it's an AI assistant.
- 60minIn-home care consultation, booked live
- 4ready texts
- 7FAQ answers for the receptionist
- 1click installs all five
-
New leads
Family inquiry caller
Calls families who asked about care within seconds and books the care consultation.
Hi first name, this is an AI assistant calling for business about the care information you requested.
Asks first Is the care for you or a family member?
- Consultation booked
- Call back later
- Not a fit
Hands off to: a person (Care coordinator (live transfer); emergencies told to call 911)
-
Follow-up
Family follow-up
Gently follows up families who missed the call or need time to decide.
Hi first name, this is an AI assistant with business, checking back about care for your family.
Asks first Has the situation changed since you reached out?
Calls day 0, 2, 5, 12 · text after each missed call
- Consult booked
- Coordinator call booked
- Not now
Hands off to: a person (Care coordinator)
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Receptionist
Care line
Answers 24/7 for families and clients, explains services and books consultations.
Thanks for calling business. I'm the AI assistant.
Asks first New family or current client?
- Consult booked
- Client message logged
- Message for coordinator
Hands off to: a person (On-call coordinator (live transfer); emergencies told to call 911)
-
Reminders
Consult confirmer
Confirms tomorrow's care consultation and who will attend; rebooks missed consults.
Hi first name, this is an AI assistant from business confirming tomorrow's care consultation.
Asks first Will your loved one be present?
Call the day before · text if no answer
- Confirmed
- Rescheduled
- Cancelled
-
Reviews
Family check-in
Checks in with families a few weeks after care starts and logs anything the coordinator should know.
Hi first name, this is an AI assistant for business.
Asks first Is the caregiver schedule working?
- All good
- Coordinator callback booked
- Review link texted
Hands off to: a person (Care coordinator)
Sample call
A daughter's inquiry, seconds after the form.
An adult daughter asked about help at home for her father. Here's how the call opens.
Example call
AIHi Karen, this is Grace, an AI assistant calling for Hearthstone Home Care about the form you just sent. This call is recorded. Is now a good time?
KARENYes. My father lives alone in Fairview and I think he needs help a few days a week.
AIThank you for reaching out. Fairview is in our service area. Is he looking for help with things like meals and errands, or also with bathing and dressing?
KARENMostly meals and errands for now.
AIA care coordinator can visit to talk it through with you both. I have Thursday at 10am or Saturday at 1pm. Would either work?
KARENSaturday, so I can be there too.
Fits your tools · and the math
Works with your CRM, calendar and Zapier.
Avoonta works with the CRM, calendar and automation tools your agency already uses. Inquiries come in by webhook, Zapier, Make or the API, and each result goes back out the same way.
Use home care software like WellSky, AxisCare or AlayaCare? Connect it via Zapier or webhooks.
- Google Calendar
- Outlook
- HighLevel
- Cal.com
- Webhooks
- Zapier
- Make
- API
What lands in your CRM after each call
- Who needs care
- Town or service area
- Type of help wanted
- Booked time
- Recording and transcript
Example
What one new client family could mean.
- New inquiries a month
- 35
- Talk time per call, roughly
- 5 min
- Minutes used
- about 175 of 200
- Plan
- Launch, $79/mo
If a fast, calm callback means one more family a month chooses your agency, the hours of care that follow can cover the plan many times.
Example only. Your inquiry volume, call length and care hours will differ; plug in your own figures.
Limits and compliance
Talks about care services, never medical care.
Your agent speaks with adult family members or the senior themselves about your services and books consultations. It doesn't give medical advice, comment on medications or say what level of care someone needs; your coordinator or nurse assesses that in person. Emergencies are directed to 911, and distressed callers reach a person. Avoonta doesn't claim HIPAA compliance, so families should share only what's needed to book a care consultation.
- Talks with the senior or adult family
- Emergencies told to call 911
- Assessments done by your team
Senior Care FAQ
Straight answers.
Is an AI Agent too cold for families in a hard moment?
It's patient, speaks plainly and gets the consultation booked fast. Any caller who is upset or wants a person can be transferred live to your care coordinator.
Can it talk directly with the senior?
Yes, if the senior is the one who reached out. It can also speak with an adult son, daughter or other family member who filled out the form.
Will it say what level of care someone needs?
No. It notes the kind of help the family describes and books an assessment. Your team decides the care plan.
Does it work for assisted living communities too?
Yes. Set it to book tours instead of in-home visits and answer questions about your community from your own information.
Related industries
Similar agents, other trades.
Medical ClinicsPicks up every clinic call 24/7, answers office FAQs and books appointments live.
Physical TherapyCalls referred and self-pay patients back fast and books the initial evaluation.
Mental Health PracticesHandles scheduling and intake calls for new clients, and sends any crisis to a person.
Your next senior care lead gets a call in seconds.
Set up an agent for your business, test it on your own phone, and go live today. Unlimited AI agents and team members on every plan.